Policies - Brows on Pointe

Locations

Both locations are independently owned and operated

Brows on Pointe Beauty Inc. 

Talia in Mission

33795 Bowie Dr Mission BC

Aritst & Owner TALIA LAPOINTE

Brows on Pointe Beautique

Cherisse in Pitt Meadows

12889 Woolridge Rd Pitt Meadows

Artist & Owner CHERISSE LAPOINTE

Accepted Methods of Payment :

Our preferred method of payment is Cash

We also accept E-transfer & Credit Card
 
All Services are plus 5% GST

 

Covid 19 Notes:

The Province has moved into stage 3  reopening plan as July 01 2021

-Masks will now be optional in our studios 

-Employees will continue to wear just as they had prior to the pandemic

- All clients and employees must be in good health, free from any covid 19 signs or symptoms

-Employees and Clients must not of gone on  any international travel within 14 days of appointment 

- No guests (translators and caretakers ok)



Rescheduling Booked Services:


Brows on Pointe requires a minimum of 48 hrs notice to reschedule booked services, changes to appointments made with less then 48 hours notice will result in loss of booking deposit/ and or rebooking fee

(New Client Services $50 , Existing Client Touch up $25 fee will be due )

Not Sending a deposit does not count as canceling your apt, Clients are responsible to cancel or reschedule their booked sessions with ample time.

 

We are a service based business reserving time especially for you.

If you do not show up to your planed appointment or cancel with only a few hours our technicians lose their income and time to see other clients.

please contact your technician directly to reschedule services Talia 604 345 5306  |  Cherisse 604 831 2295

Transferring Deposits 

Booking deposits may be transferred  to another appointment provided we have been given minimun 48 hours notice to reschedule scheduled session. However if you cancel / reschedule with under 48 hours notice your deposit will NOT transfer over.

 

Deposts can be applied to any appointment within one year of original booked service - After one years time your deposit is forfeited and you must send another deposit to secure your service date & time

 

No Show Policy

 

Failure to present for scheduled services with no communication (No Show)  will result a rescheduling / Cancellation fee equal to booked service(s). This must be paid in full prior to booking another service. If you fail to show to two booked services within one year we will no longer be able to schedule at our studios.
 

Booking Deposits 

Booking Deposits are due within 48 hours of making your appointment ( or other arrangements to be made) 
Booking Deposits are non- refundable ( but transferable with a minimum of 48 hours notice.)

By sending your deposit you have agreed to our Policies

 

Please remember:

 

Your booking deposit sets aside time especially for you (usually 2.5hrs) 

( we are self employed technicians who only schedule one client at a time in our studios  -

deposits also cover the tray set up materials we will use and open setting up for your service)

 

If you come in for a service appointment and decide not to proceed/ Cannot proceed 

 

( if you are unprepared , unsure of suggested style / technique or just don't feel comfortable proceeding  ) your deposit will be forfeited and you will need to resend a new booking deposit if you decide to reschedule in the future.  -

 

If you do not want to follow this policy you can also schedule a complementary consultation and schedule service at a later date- if you choose to proceed after consultation 

Failure to Send Booking Deposit


If you DO NOT send your booking deposit within 48 hours we DO NOT automatically cancel your apt, as a courtesy we will notify / contact you prior to cancelling - if you do not plan on attending your scheduled apt please let us know, we respect your time please respect ours.

Pre-Operative & Post Operative Instructions

 

It is solely the clients responsibility to read over all provided pre & post operative instructions prior to booking service- and to contact your technician with questions prior to service date. IT IS IMPARATIVE YOU FOLLOW INSTRUCTIONS FOR THE BEST POSSIBLE RESULTS

 If you present for your service and have not prepared properly- and we must rebook to another service date / time you will forfeit your deposit- NO EXCEPTIONS

This is for your health and safety. Please remember we are tattooing the middle of your forehead and want to ensure the best possible result Precare & Aftercare contributes to up to 80% of healed results 

Reasonable Expectations

 Cosmetic tattooing is a process and not an exact science ( its an art). We work with each client to achieve their best and most ideal result- but due to bone structure , your own facial A-symmetries, existing work and growth of natural hair 100% symmetry is impossible - each client has opportunity to review and approve shape & technique prior to the commencement of service.

 

Although it is sometimes referred to as semi-permanent in nature, due to each individual’s reaction to pigment, the length of time pigment is present cannot be guaranteed.  In some cases, pigment will be permanent.  If you receive any skin treatments, laser hair removal, plastic surgery or other skin altering procedures, it may result in adverse changes to my permanent cosmetics.

Touch up & Follow up Session Fees

Microblading & Permanent Make up are considered a Two part procedures- Clients are advised to return 6-8 weeks after initial visit for a perfecting touch up ($100 charge) - This MUST be done within 12 weeks of ORIGINAL treatment date or further charges will apply ($150 charge)

 

All subsequent touch-ups will be subject to all applicable fees, some clients may require a second perfecting touch up to achieve their ideal result- or require a perfecting touch up after an annual touch up session. Due to the nature of working in skin there are too many variables to be able to guarantee anyone's results.

We do not offer "FREE" touch ups in our clinics.

Annual Touch up Fees

 

Fees are calculated from last date of service ( not when you booked your session)- It is solely the clients responsibility to book touch up for appropriate time frame- in the case of error booking fees will reflect actual time frame that has passed rather then appointment type booked.

TALIA CAN BOOK UP TO 8 WEEKS IN ADVANCE FOR SERVICES PLEASE ENSURE YOU BOOK YOUR SESSIONS WITH ENOUGH TIMING TO FOLLOW YOUR ANNIVERSARY DATES.

 

( example you book in for touch up under a year at $150 ,  but your anniversary date has passed and you are at 13 months you will be charge touch up 1-2 years at $225 )

If you require a perfecting touch up after your annual touch up for your ideal results you may schedule a perfecting touch up rate of  $100 anytime within 4 months of last session.

Booking With Another Technician/ Location of Brows on Pointe

While Talia and Cherisse work under the similar Studio Names , they are DIFFERENT and SEPERATLY OWNED / OPERATED BUSINESSES , locations, legal entities and artists.

 

Therefore clients cannot book back and forth between them. you are strongly encouraged to stay with your original artist.

 

If you would like to switch over to another artist/ location for annual touch ups. ( Not perfecting touch ups)

 

A one time consultation fee of $50 will be charged in addition to regular touch up fees

(if switching to Talia there will also be an additional $50- $75 fee difference due from initial service pricing) 

 

Please contact us first if you would like to switch technicians so we can make notes on your file- and share important information on previous services completed.

REMEMBER TATTOOING IS LIKE HANDWRITING IT IS UNIQUE TO THE ARTIST- SO  EVERY TECHNICIAN WILL HAVE DIFFERENT STYLES

Previous work done by other locations, technicians

NOT Brows on Pointe

We are please to offer services to clients who have seen other artists for previous tattooing/ Microblading.

 

Please note these are not considered TOUCH UPS- touch ups are performed by an original artist using their same materials and techniques.

 

When you see someone new for the first time they are taking on liability & need to account for insurance, materials and overhead as well as training and expertise.

 

Often times working overtop of old work can be more difficult as there is often colour or shape corrections also required.

 

 All new clients book in under CONSULTATION and SERVICE  regardless of previous work done. 

Each New client service includes consultation where we will identify changes that you would like to make to your existing work. When correcting previous work there are unknown factors like previous materials or techniques used.

 

Corrections may require additional or more frequent touch ups in order to cover old work. some corrections are not possible without removal first, and in some cases correction will not be possible- we suggest sending in photos of your current brows before coming in for service.

If you had seen a technician at brows on pointe- and then saw someone outside the company for a service ( touch up) you must book in under new client again and full fees will be due.

Clients with Pre-exsisting Medical Issues

or Requiring Physicians Clearance

Brows on Pointe requires letter / note clearing client for service prior to booking appointment if you have suffered from any major medical issues in the last 12 months

 

We request that any potential client first call or email to discuss their unique situation to confirm they are a candidate for services.

On occasion and per situation we will perform touch up on existing clients appointments for breast feeding women with a signed letter from their physician ( we must receive prior to making appointment) - clients must sign additional liability waivers and be fully aware of potential risks as outlined by their primary caregiver.